Step 1: Access the Refunds Section
Log in to your Zinc dashboard.
Navigate to the Refunds tab and select the Upcoming section to view all scheduled refunds.
Use the search bar to quickly find a specific refund by name, unit number, or refund stage.
Click on the desired refund to open the Refund Details.
Step 2: Apply a Deduction or Report an Incident (Optional)
If there’s an issue that requires a deduction—such as damages or missing items—you can report it directly from the Refund Details screen.
Click on Apply Deduction.
Provide the required information:
Description of the incident
Relevant dates and details
You can also upload supporting documentation, such as:
Photos
Inspection reports or other documents
Enter the deduction amount to be applied to the original deposit.
Submit the update.
Once submitted, the resident will automatically receive an email notification with all the details, ensuring clear and transparent communication.
Step 3: Update the Refund Date (If Needed)
If the refund needs to be rescheduled—for example, if a tenant extends their lease—you can easily update the refund date.
Click on Update Refund Date in the Refund Details screen.
Select a new future date.
Optionally, add a note explaining the change and upload supporting documents, such as an updated lease agreement.
Save your changes.
Step 4: Review and Processing
Review the updated refund details, including any applied deductions and the scheduled refund date.
Zinc will automatically adjust the refund amount based on the remaining balance after deductions.
On the scheduled date, the system will process the refund automatically.
Key Benefits
Automatic email notifications keep residents informed at every step
All actions are recorded in the Refund Details section for full transparency
Centralized management of deductions, documentation, and refund scheduling
Secure and compliant process designed for audit and tracking