Who should I contact for a refund?
If you have questions about a refund, billing adjustment, or dispute related to your payment, you must contact your Association directly.
Zinc operates as the payment technology platform that securely processes transactions on behalf of your Association. We do not manage billing decisions, approve refunds, or handle disputes between residents and Associations.
Why do I need to contact my Association?
Your Association:
Issues the invoice or assessment
Determines the amount owed
Approves refunds or adjustments
Manages dispute resolutions
Because the payment is made to your Association, only they can review and approve refund requests.
What about card chargebacks?
If you paid by debit or credit card, your transaction is subject to the card network's rules. If you believe there is an error:
First, contact your Association to attempt to resolve the issue.
If necessary, you may contact your card issuer directly.
Please note that initiating a chargeback may delay resolution and may require additional processing steps by your Association.
What does Zinc do?
Zinc:
Securely processes payments
Transfers funds to your Association
Provides payment confirmation records
Zinc does not:
Approve or deny refunds
Reverse transactions without Association authorization
Decide dispute outcomes
Need Help Finding Your Association Contact Information?
If you are unsure how to reach your Association, please refer to:
Your payment confirmation email
Your Association’s official website
Your property management office
If you need assistance locating your payment receipt or transaction ID, our support team is happy to help.