Step 1: Access the Refunds Tab

  • Log in to your Zinc dashboard.

  • Navigate to the "Refunds" tab.

  • Locate the deposit you want to manage.

  • Click on "Refund Details" to open the record.

Step 2: Report an Incident (Optional)

If there’s an issue requiring deductions (e.g., damage, lost keys):

  1. In the Refund Details screen, click "Report Incident."

  2. Fill out all relevant information:

    • Location of the incident.

    • Dates involved.

    • A clear description of what happened.

  3. (Optional) Upload supporting files:

    • Photos

    • Documents (e.g., inspection reports)

  4. Enter the amount to be deducted from the original deposit.

  5. Click Submit.

Once submitted, the resident will automatically receive an email with all incident details, ensuring transparency.

Step 3: Update the Refund Date (If Needed)

If the refund needs to be issued later (e.g., tenant renews or extends stay):

  1. In the Refund Details screen, click "Update Refund Date."

  2. Select the new refund date from the calendar.

  3. (Optional) Add a note explaining the change.

  4. Upload any supporting documents (e.g., new lease agreement).

  5. Click Save.

All changes are tracked in the Refund Details section for full visibility.

Step 4: Review & Finalize

  • Review the updated deduction amount and new refund date (if applicable).

  • Zinc will automatically adjust the refund total based on reported deductions.

  • Once the scheduled date arrives, Zinc will process the remaining deposit balance as a refund.

Key Benefits

  • Automatic notifications keep residents informed.

  • All actions are securely recorded for compliance and audit.

  • A single, centralized place to handle disputes, delays, or documentation.