Follow these steps to invite a renter, owner, guest, or existing resident to pay their charges through Zinc.



1. Open the Property Profile

  1. Sign in to the Support Portal.

  2. Select Properties and choose the property you’re working with.

2. Go to the Residents Tab

Click Residents at the top of the property profile.
You’ll see a list of current occupants and an Invite button.

3. Start a New Invitation

Select Invite.
A form appears for the occupant’s details.



4. Enter Occupant Information


Fill in the fields exactly as shown below:

Field

Required?

Notes

Email

✓

Used for the invoice and login link

First Name

✓

Last Name

✓

Phone

Optional

For SMS reminders

User Type

✓

Choose Renter, Owner, Guest, or Existing Resident

Unit Number

✓

Match the unit ID in the property record

Click Next when finished.

5. Review Contract Charges

The system shows all contracts tied to the selected User Type (e.g., rent, HOA dues, guest fees).

  • Confirm the correct contracts and amounts appear.

  • If something is missing, cancel and adjust the property’s contract templates before continuing.

6. Send the Invitation

Select Yes, Send Invitation.
The occupant automatically receives an email containing:

  • A secure login link

  • An invoice listing the selected contracts and their due dates

7.  Follow-Up & Reminders

In the Residents tab:

  1. Find the occupant’s name in the list.

  2. Choose Send Reminder to resend the invoice or nudge them before the due date.



That’s it! The occupant can now open the email, review their charges, and pay directly through Zinc.


Need help?

  • Email: support@zinc.tech

  • Chat: Inside the Zinc dashboard, in the bottom-right corner (Need Help?)

  • Phone: 954.271.3294