For everyone who works at a Management Company
Why this matters
Every job in Zinc has its own “power buttons.”
Knowing which buttons you can press keeps work flowing and avoids dead ends.
The quick view
| Task | Master Admin | Senior Admin | Regional Admin | Accountant | Property Manager | Property Assistant |
|---|---|---|---|---|---|---|
| Add/remove company staff | ✔︎ | ✔︎ | — | — | — | — |
| Add associations | ✔︎ | ✔︎ | ✔︎ | — | — | — |
| Invite association users (Board Member, Accountant, PM, Assistant, Residents) | ✔︎ | ✔︎ | ✔︎ | — | ✔︎ | ✔︎ |
| Approve the operating bank account | ✔︎ | ✔︎ | — | — | — | — |
| Link the operating bank account | Approve the bank account | Approve the bank account | — | Can request (needs approval) | — | — |
| Create regions/portfolios | ✔︎ | ✔︎ | ✔︎ | — | — | — |
| Set up smart contracts (fees, deposits) | — | — | — | — | ✔︎ | ✔︎ |
| Run reports & reconciliation | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ |
What each role can do
Master Company Admin
The top boss for your firm inside Zinc
Add or remove other admins.
Create regions or portfolios.
Start onboarding for any association.
Approve the association’s operating bank account.
Co-sign when the Accountant links that account.
Senior Company Admin
Back up to the Master Admin
Has the same buttons as the Master Admin, except that it cannot change the legal Master Service Agreement.
Regional Admin
Leads one geographic group of properties
Start onboarding for any association.
Adds new associations in the region.
Invites Board Members, Accountants, and on-site staff.
Watches the status until the app marks the property Verified.
Accountant
Handles money movement
Provide the details to link the association’s operating bank account.
Uploads a voided check or statement.
Waits for a Master or Senior Admin to approve.
Runs exports for the books.
Reconcile transactions.
Property Manager
Runs the property day to day
Builds Smart Contracts for recurring fees, deposits, and one-time charges.
Assigns those fees to unit occupants ( Renters, Owners, Guests, or Existing Residents ).
Invites unit occupants to pay.
Log incidents and manage refunds.
Property Assistant
Helps the Property Manager
Can do everything the Property Manager can, acting as backup.